Shipping & Returns
SHIPPING
For Mackay locals, we offer Click & Collect. Simply follow the prompts and add your details during check out.
Bale and Bloom offer shipping Australia-wide for a flat rate of $14.95 per case. All orders are shipped via Freight Exchange. Please enquire for express shipping rates. Once your order has been shipped, you will receive a notification via email.
We aim to ship goods within two (2) business days of receiving your order. Delivery time is dependent upon your location, regional addresses have a longer delivery time than metro areas. Please note we only ship orders on working days and as such, weekend orders will be packed and dispatched the following Monday.
If you have any questions about our shipping policies please contact us on hello@baleandbloom.com.au.
RETURNS
We are committed to delivering a high-quality item to our valued customers, however, sometimes things can go wrong. In the case you receive a damaged, faulty, or incorrect item, please contact us at hello@baleandbloom.com.au.
Should you choose to make a return please contact us via email within 14 days of delivery. While referencing your order number, please advise your reason for return, and request a credit note or a refund. If you believe you have received a faulty or damaged item, please send send photos to support your claim.
Once your return is accepted, we’ll send you all the instructions where to send your item(s).
All returned items must be appropriately packaged in strong boxes to avoid any return damage to the item. Return shipping costs are the expense of the customer unless the product has arrived damaged or has a fault.
We strongly encourage any returned items to be sent with a registered or trackable service to ensure it reaches us safely. All returns remain the responsibility of the customer until received by Bale and Bloom.